FAQs

How do I sent my item?
Please send us your horseshoe to be restored and plated with gold, rose gold or silver or platinum. in a jiffy bag to the address below.  If the item has sentimental value you may wish to send it using special or recorded delivery.  If you are sending an old horseshoe please remove any nails before sending.  Finally, please ensure that you mark on the envelope your own address so we can match up your item to your order.  Thank you.  
8 Bartons Lane
Old Basing
Basingstoke
Hampshire
RG24 8AW

How long will take to plate my item?

 

We aim to get your item back to you within 14 days from receiving the item.   We’ll let you know if it will be longer.   If you need your item for a gift for a specific date please let us know so we can work to this.  As we make each item to order, orders (from the UK) placed after December 4th 2016 cannot be guaranteed for Christmas.  Please contact us directly for advice on European and International orders.

 

What type of horseshoes do we plate?

 

We plate steel horseshoes and don't plate aluminium shoes.  Most horseshoes are steel.  If you are not sure either ask your farrier or get a magnet and see whether it sticks to the horseshoe.  If it sticks it's steel, if it doesn't it's aluminium.  

 

What will my horseshoe look like?

 

Old horseshoes are restored authentically, so the worn look is retained.  New horseshoes will tend to have a higher shine finish as the surface is smoother.  All horseshoes are lacquered following plating.   

 

Will my item tarnish?

 

Items plated with gold or rose gold will not tarnish.  Silver will need polishing from time to time. 

 

 

Do we stock new stirrups and spurs?  

 

Yes we do offer new spurs and stirrups as shown in the pictures.  As there are so many different brands of tack on the market we can also plate your own, these can be new or used, you just need to send them to us.  

 

How clean does the horseshoe/tack need to be?

 

We will remove any rust as part of the preparation process.  

 

Can you plate any horseshoe?

 

Yes, provided that we are able to strip back the rust and there is a surface to plate on. 

 

Can we plate other items?

 

Yes, please give us a call if you have something else you would like to have plated. 

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